1) How is Naked Clean different?
You can think of Naked Clean® as a match-making service, but for house cleaning. We believe that putting a housekeeper in your home is an important decision so we start by first learning about what’s important to you. We use over 15 individual characteristics to help us identify what you are looking for such as the level of detail you want, areas to be cleaned, the day and time you prefer your cleaning, the size of your home, your city, any pet concerns, and price. Once we understand your particular needs, our staff will review our membership of independent housekeepers to find the most compatible match. By seeking out experienced, professional, and independent housekeepers and attempting to match them to your needs, we hope to create a mutually beneficial long-term relationship.
2) What exactly is an independent housekeeper?
An independent (contractor) housekeeper is someone that is self-employed and in business for themselves. They often have 5 to 10 years or more of experience, but struggle to make a consistent living as it can be difficult to locate enough of their own compatible long-term customers, manage administration duties, handle schedule changes, and advertise.
So this is where Naked Clean® comes in…
We spend a considerable amount of time scouting great independent housekeepers that are experienced, reliable, and trustworthy individuals; people we would trust to clean our own home. We provide these housekeepers with as many customers as they need and also create a professional environment between the two parties, which is something that often gets overlooked. Additionally, both the housekeeper and Naked Clean® self-insure to protect you in the event there is damage to your property or theft (see FAQ #11).
We are very proud of our ability to locate and identify the best independent cleaners in San Diego and, with thousands of customers, we must be doing something right!
3) How do I know if Naked Clean® is the best choice for me?
Naked Clean® is a good choice if you want a reputable company with professional cleaners, you are concerned about consistent cleaning results, want to know who is cleaning your home, and want a guarantee you are protected in the event of damage. And we’re all about being natural so if you prefer green cleaning, Naked Clean® guarantees the use of nontoxic products for a healthy and happy home.
Price-wise, Naked Clean® falls into the middle of the road amongst other cleaning companies. We’re slightly more expensive than an independent cleaner who works from his or her home and does not offer self-insurance or self-bonding, yet we cost less than the big guys whose maids work on a larger and impersonal scale and so are less individualized to your particular needs.
4) Is “green” cleaning really better?
The short answer is, yes. Many experts believe that bleach and other highly toxic chemicals are not only breathed in as deadly fumes, but can also be absorbed through the skin just by simply walking barefoot on a floor recently cleaned with toxic products. This can be particularly problematic for our children and pets who have smaller bodies and generally less developed immune systems.
Naked Clean® stays away from those products with warning labels reading “Hazardous”, “Danger”, or “Caution” and has embraced Probiotics, a natural way to clean.
Introducing Probiotics – A Revolution in Clean®
It’s important to know that all bacteria isn’t bad. Approximately 90% of bacteria is actually good and beneficial, which we actually need to be healthy. Probiotics are essentially friendly bacteria and are meant to ‘naturally’ reduce the bad germs. Probiotics clean by laying down such a large quantity of friendly bacteria that the bad germs can’t compete and essentially die – exactly the way nature intended.
Most of the housekeepers at Naked Clean® carry a new Probiotic cleaner that, when tested in hospitals and Universities, was shown to greatly reduce the bad germs, viruses, and allergens naturally and safely*. If someone you know has allergies or asthma, Probiotic cleaning may help reduce their reactions. We have personally witnessed many such cases with our customers.
Green cleaning is highly effective today. Once you experience green cleaning we doubt you will return to the toxic alternatives.
For more details click here.
*Note: not all housekeepers use probiotics, so please ask if you want this type of cleaning.
5) Do the housecleaners only use green cleaning products or can they use toxic cleaners too?
Certain cleaning products, like bleach and calcium-lime bathroom cleaners, do have a limited role when tackling very tough cleaning jobs such as mold, dried grease, grime, and heavily stained glass or chrome fixtures. Even stainless steel requires a toxic cleaner to achieve that shiny, fingerprint-resistant surface. Since Naked Clean’s housekeepers encounter all types of cleaning situations, particularly move-in/out cleanings where there are often stubborn existing stains, they may use a toxic product (but only with the customer’s permission).
Additionally, housekeepers often have their own clients who do not clean green, therefore requiring them to use these types of cleaners with those customers who aren’t affiliated with Naked Clean®. Also, even though we are a green cleaning company, from time to time, we do have requests from customers to use specialized toxic cleaning products*. Keep in mind, however, that there are often nontoxic alternatives that are equally as good, in our opinion.
*Note: Not all maids use or carry toxic products, so please let us know in advance if you require the housekeeper to use a specialized product.
6) Do I need to provide the cleaning supplies and equipment?
No. Housekeepers purchase their own green cleaning supplies, including a commercial vacuum, so you don’t need to worry about it. However, if you have ‘special’ cleaners or would prefer the housecleaner to use your vacuum, simply let our staff or the housekeeper know and they will be happy to use your items.
7) Will it be the same housekeeper(s) every time?
Yes. You keep the same housekeeper we referred to you as long as both of you are happy. Again, this is why we work with independent contractor housekeepers who want to be your house cleaner for as long as you will have them. Our primary concern is that you and the housekeeper are pleased with the relationship. Once we recommend a housekeeper, only you or the housekeeper can alter the relationship.
8) What if I don’t like how the housekeeper cleans?
We do our best to try to match a housekeeper to your specific needs. However, in the event you are not pleased, we can easily make arrangements to recommend and refer another housecleaner. This is one of our main strengths—with Naked Clean® you not only get green cleaning with great customer service, but the choice of the housekeeper who is right for you.
9) Do you use a checklist or can I ask the maid to clean what I want?
Naked Clean® does not use a checklist. Housekeepers will clean whatever is important to you. The reason we do an initial free in-home evaluation is to understand what type of cleaning you desire so we can relay this information to the housekeeper.
10) How do I prepare for the cleaning?
It’s always a good idea to lightly pick-up items such as toys, clothing, or other household belongings from the floors and countertops to make the cleaning as efficient as possible, which saves you money. If there is excessive pick-up on the housekeeper’s part, some maid’s will add an additional ‘pick-up’ charge.
11) Do I need to be home when you clean?
This is entirely your decision. There are four options for having the housekeeper gain access to your home:
- You can be home
- You can hide a key or use a lock-box
- You can leave a door open that can be locked upon completion
- You can provide a key to the housekeeper or to Naked Clean for safe keeping (keys are coded using scrambled numbers)
12) What happens if something is damaged or stolen?
Your confidence in us and in the housekeeper is of primary importance. After all, we are referring a person to you who will be in your home.
For the most part, we are very familiar with the housekeepers we refer to you as most have worked alongside us for many years. As well as having a business relationship with our housekeepers, we also consider them friends. In other words, we know them and trust them.
When a housekeeper joins our membership program they make a commitment with us to self-insure up to $3,000 against possible damage or loss, if proven they are responsible. Naked Clean® and the housekeeper have a written agreement to split these costs guaranteeing you are protected.
13) How do you charge for your cleaning service?
Most cleaning companies charge by the square foot or just bill hourly. For our Repeat-Clean® service we typically use a room count method. This allows you to choose if you want to have the entire home cleaned or just part of it. Many people today have unused rooms which, if not regularly cleaned, will save you money. However, since each customer can pick and choose what they want cleaned the pricing can vary slightly depending on what you want done. For example, if you prefer a ‘highly detailed’ cleaning, which requires a very experienced quality cleaner, you might expect to pay slightly more than someone who simply wants a ‘lite’ cleaning. Ultimately, pricing lies with what you want done and the housekeeper’s determination of whether they can deliver the results you expect for the price you’re willing to pay.
For more details click here.
14) How do I pay for the cleaning service?
You may pay by cash, check, credit card or even PayPal. If paying by cash or check, just leave it on the kitchen counter for the housekeeper to pick up. If paying by check, please make it out to Naked Clean or in the name of your housekeeper. If paying by credit card you will provide your information to someone in our office and see a charge on your statement for Naked Clean*.
*Note: Credit cards are typically processed twice a week after the cleaning has occurred
15) Should I tip the housekeeper?
This is up to you. Tips are always appreciated, but not required.
16) Do you offer refunds?
Every housekeeper we refer offers a “Guaranteed Clean,” which means that you must be fully satisfied, or they will re-clean the area(s) you feel need more attention. As you know, house cleaning is very hard work and we have great respect for the people who clean houses for a living. Remember, you are not returning a product to a store, but rather you are paying for someone’s labor, so please keep this in mind if you are not satisfied for any reason.
17) What about holidays or if I need to reschedule?
Some of the maids elect to clean on some holidays so please make sure to ask us if one is coming up. And as for rescheduling, it happens. If a holiday or other conflicting event falls on your cleaning day and you would like to reschedule, you can call us or the housekeeper or simply send an e-mail. If you need to reschedule a cleaning appointment, please try to notify us or the housekeeper within 24-hours. Some housekeepers charge a cancellation fee if you don’t provide them with a 24-hour notice. When possible, the more notice the better, as this permits us more time to help locate another cleaning job for them and to reschedule the visit for you.
Since 2004, the owner of Naked Clean® has been involved in the cleaning business. We are a local family-owned business and are an accredited member with the Better Business Bureau. With thousands of satisfied customers throughout San Diego County, we have the experience and reliability you can trust.